Terms & Condition

Welcome to hizeno.ai (“Website”), operated by Zeno Innovations (“Company”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services, including the Zeno AI NFC Cards (collectively, the “Services”).

By accessing or using our Services, you agree to comply with and be bound by these Terms. If you do not agree, please discontinue use immediately.

1. Company Information

Firm Name: Zeno Innovations
Website: https://hizeno.ai
Email: support@hizeno.ai
Registered Address: Gwalior, Madhya Pradesh

2. Eligibility

You must be at least 18 years old or have parental/guardian consent to use our Services. By using hizeno.ai, you represent that you meet this requirement and have the legal capacity to enter into these Terms.

3. Description of Services

Zeno AI provides AI-powered NFC cards that allow users to create, customize, and share personal or professional digital profiles. The Website also provides access to companion AI chatbot features, profile dashboards, and management tools.

4. Account Registration

  • To use certain features, you may need to create an account.

  • You agree to provide accurate, current, and complete information during registration.

  • You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

  • Zeno Innovations is not liable for any loss or damage arising from unauthorized access to your account.

5. Product Orders and Payments

  • All orders placed through hizeno.ai are subject to acceptance and availability.

  • Prices are displayed in INR (₹) and are inclusive of applicable taxes unless stated otherwise.

  • Payments must be made through our approved payment gateways.

  • Once an order is placed and confirmed, it cannot be cancelled or refunded except under our Refund Policy (see Section 8).

6. Intellectual Property

All content on hizeno.ai, including but not limited to the logo, trademarks, design, text, images, code, and software, is owned by Zeno Innovations.
You may not copy, reproduce, distribute, or create derivative works without prior written consent.

7. User Content

By uploading, sharing, or publishing any content (such as photos, bios, or chatbot data) through our platform, you:

  • Grant Zeno Innovations a non-exclusive, royalty-free, worldwide license to host, use, and display your content for service operation and improvement.

  • Are solely responsible for the content you post and agree that it does not violate any third-party rights, laws, or community standards.

8. Refund & Replacement Policy

We strive for 100% customer satisfaction.

  • NFC Products: Replacements are available only for defective or damaged cards reported within 7 days of delivery.

  • Digital Services: Subscription or activation fees for digital features (like AI chat) are non-refundable.
    To initiate a request, contact support@hizeno.ai with your order details and proof of issue.

9. Prohibited Uses

You agree not to:

  • Use the Services for any illegal or unauthorized purpose.

  • Interfere with or disrupt the website’s security or functionality.

  • Use automated tools or bots to access or extract data from hizeno.ai.

  • Impersonate another person or misrepresent your identity.

10. Limitation of Liability

Zeno Innovations shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use or inability to use the Services, including but not limited to data loss, unauthorized access, or service interruptions.

11. Disclaimer of Warranties

Our Services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access, accuracy, or reliability of the Services.
Zeno Innovations disclaims all warranties, express or implied, to the fullest extent permitted by law.

12. Privacy Policy

Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your data. Please review it carefully at https://hizeno.ai/privacy.

13. Termination

We may suspend or terminate your access to the Services at our sole discretion if we suspect any violation of these Terms or unlawful activity.
Upon termination, your right to use the Services will immediately cease.

14. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, with exclusive jurisdiction of courts located in Gwalior, Madhya Pradesh.

15. Changes to Terms

Zeno Innovations reserves the right to modify or update these Terms at any time. Any changes will be posted on this page with the updated date. Continued use of the Services after such changes constitutes acceptance of the new Terms.

16. Contact Us

For questions, complaints, or feedback regarding these Terms, please contact:
📧 Email: support@hizeno.ai
🏢 Firm Name: Zeno Innovations