Privacy Policy

1. Introduction

Welcome to Zeno Innovations (“Company”, “we”, “our”, “us”).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website https://hizeno.ai and related products or services, including Zeno AI NFC cards and the Zeno AI digital platform (collectively, “Services”).

By accessing or using our Services, you consent to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

We collect the following types of information to provide and improve our Services:

A. Personal Information

When you register or make a purchase, we may collect:

  • Full name

  • Email address

  • Mobile number

  • Shipping/billing address

  • Payment details (processed via secure third-party gateways)

  • Account login credentials

B. Profile & AI Data

When you create a digital profile or chatbot via your Zeno AI NFC card, we may collect:

  • Profile data you provide (e.g., bio, social links, photo)

  • AI interaction data (messages, uploaded text, chatbot responses)

  • Usage patterns for improving personalization

C. Technical & Device Information

Automatically collected when you visit hizeno.ai:

  • IP address

  • Browser type and version

  • Device type, operating system, and access time

  • Cookies and similar tracking technologies

D. Communication Data

  • Your messages, feedback, or emails sent to support@hizeno.ai

  • Customer support chat or social media communications

3. How We Use Your Information

We use your information to:

  1. Process and deliver your NFC card orders.

  2. Create and manage your Zeno AI account and profile.

  3. Train and personalize your AI chatbot experience.

  4. Improve our products, services, and website performance.

  5. Communicate updates, offers, and promotional messages (you can opt out anytime).

  6. Prevent fraud, unauthorized access, and misuse of services.

  7. Comply with legal obligations and resolve disputes.

4. How We Share Your Information

We do not sell your personal data.
However, we may share data with trusted third parties for legitimate purposes such as:

  • Payment gateways (Razorpay, Stripe, etc.) for transaction processing.

  • Shipping partners for order delivery.

  • Cloud service providers for hosting and storage (e.g., AWS, Supabase).

  • Analytics and AI tools to enhance user experience.

All such third parties are contractually obligated to keep your data safe and use it only for authorized purposes.

5. Data Retention

We retain your personal data only for as long as necessary:

  • To fulfill the purpose for which it was collected.

  • To comply with legal or tax obligations.

  • Or until you request deletion of your account.

AI interaction data may be anonymized and retained for research or system improvement.

6. Cookies & Tracking

We use cookies to enhance user experience, analyze traffic, and personalize content.
You can choose to disable cookies through your browser settings, but some features of the website may not function properly.

7. Data Security

We take strong measures to protect your personal data from unauthorized access, misuse, or disclosure, including:

  • SSL encryption across all transactions.

  • Secure cloud storage and regular security audits.

  • Limited employee access on a need-to-know basis.

Despite our best efforts, no online transmission is 100% secure. You share data at your own risk.

8. Your Rights

Depending on your jurisdiction (under GDPR or Indian IT Act), you have the right to:

  • Access and review your personal data.

  • Request correction or deletion of your data.

  • Withdraw consent for marketing communications.

  • Request export of your data in a portable format.

To exercise any of these rights, contact us at support@hizeno.ai.

9. Children’s Privacy

Our Services are not intended for individuals under 18 years of age.
We do not knowingly collect personal data from minors. If you believe a child has provided data, please contact us for deletion.

10. International Data Transfers

As part of our operations, your data may be transferred to and processed in locations outside India (such as AWS servers).
We ensure all data transfers comply with applicable data protection laws.

11. Third-Party Links

Our website may contain links to third-party websites or services.
We are not responsible for their privacy practices or content. Please review their privacy policies before engaging.

12. Updates to This Policy

Zeno Innovations reserves the right to modify this Privacy Policy at any time.
Any updates will be posted on this page with a revised “Effective Date.”
Continued use of our Services after such updates means you accept the revised Policy.

13. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact:

📧 Email: support@hizeno.ai
🏢 Firm Name: Zeno Innovations
🌐 Website: https://hizeno.ai