Refund & Cancellation Policy

1. Overview

At Zeno Innovations, we aim to provide high-quality Zeno AI NFC Cards and seamless digital services through hizeno.ai. This Refund & Cancellation Policy outlines the conditions under which orders can be returned, replaced, or cancelled.

By placing an order on hizeno.ai, you agree to this policy.

2. Order Cancellation

Before Dispatch

  • Orders can be cancelled within 6 hours of placing the order, provided the product has not been printed, personalized, or dispatched.

  • Once the NFC card customization or printing process has started, the order cannot be cancelled.

After Dispatch

  • Once your order is shipped or delivered, cancellation requests will not be accepted.

To cancel an eligible order, email us at support@hizeno.ai with your Order ID and reason for cancellation.
Refunds (if applicable) will be processed within 7–10 business days to your original payment method.

3. Return Policy

Eligibility for Return or Replacement

We only accept returns or replacements if:

  • The product delivered is defective, damaged, or incorrect.

  • You notify us within 7 days of delivery by emailing support@hizeno.ai with clear photos or a video showing the issue.

Once verified, we may:

  • Replace the product at no extra cost, or

  • Provide a refund in the form of store credit or direct transfer (if applicable).

Non-Returnable Items

We do not accept returns for:

  • Personalized or custom-printed NFC cards (with your name, logo, or details).

  • Digital or virtual services (AI profiles, subscriptions, credits, or chat features).

  • Issues arising from user mishandling, physical damage after delivery, or incorrect data uploaded by the user.

4. Refund Policy

If a refund is approved:

  • It will be processed within 7–10 business days after inspection or verification.

  • Refunds are issued to the original payment method used during purchase.

  • Shipping or customization costs are non-refundable.

5. Damaged or Defective Products

In case you receive a damaged or defective NFC card:

  1. Email us within 7 days at support@hizeno.ai.

  2. Include your Order ID, a brief description of the issue, and clear photos/videos.

  3. Our support team will review and respond within 48 hours.
    If verified, a replacement card will be dispatched to you at no extra cost.

  4. Damage: Defective replacement or exchange product will be delivered in 10-12 days.

6. Wrong Product Received

If you receive a product different from what you ordered:

  • Notify us within 48 hours of delivery.

  • We’ll arrange for the correct item to be sent immediately after verification.

7. Shipping & Handling Charges

  • Original shipping and handling charges are non-refundable, except in cases where the error is from our side.

  • For replacement requests, shipping charges are covered by Zeno Innovations.

8. Digital Services & Subscriptions

  • Digital products, including AI chat features, Zeno profiles, or online tools, are non-refundable once activated or used.

  • Subscription fees, renewal charges, and activation costs are not eligible for cancellation or refund once processed.

9. Contact Us

For any issues related to returns or cancellations, please contact:
📧 Email: support@hizeno.ai
🏢 Firm Name: Zeno Innovations
🌐 Website: https://hizeno.ai

Our support team will respond within 48 hours on working days (Monday to Saturday).

10. Policy Updates

Zeno Innovations reserves the right to modify or update this policy at any time without prior notice. Any updates will be posted on this page with the new effective date.